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Offering Pool Services amid the Global Pandemic

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Alternatives to Trichlor

The Covid-19 pandemic brought about many challenges, especially in the economic sector. Businesses closed, and people lost jobs and their loved ones. However, the pool industry came out unscathed. Since most people worked from home, they looked for ways to revamp their backyards. As a result, there was a surge in demand for pool services from homebound homeowners. Although this was a good thing, increased demand was met by a shortage of supply and labor.

Offering Pool Services amid the GlobaL Pandemic

Everyone is home!

A member of Algae Busters Pool Service, Dick Abare, states, “Fortunately, a good percentage of our clientele wanted to renovate their yards amid the pandemic. This was the reason for the high demand for our pool services. Subsequently, we’ve been dealing with pool equipment installation and updating old pool systems.”

Unlike before, customers are now home 24/7 during projects. Gone are the days when pool contractors had the privilege of working alone on site. Clients are no longer going to work. So, they have enough time to monitor the project during their free time. Shannon Sellers of Jeff’s Pool and Spa can relate to this. He says, “There was this customer who had never bothered interacting with our pool service technicians before the pandemic. After the covid-19 restrictions, he kept monitoring the project closely. Unfortunately, he kept finding fault in everything our technicians did. In fact, there was one time he dropped a penny intentionally to see whether our contractors would take it.” Now, customers are monitoring every step of the project. And this does not have to be a bad thing. Consider using this as a source of inspiration.

Is the increase in prices caused by high demand?

Typically, increased demand usually leads to an increase in market prices. But this is not always the case. In 2020, shipping became twice as challenging due to travel restrictions. Moreover, communication with vendors was a huge challenge. All this led to increased prices. Even so, some companies like Aquatic Pool systems chose to retain their prices.

“Market prices keep fluctuating depending on the condition of the pool industry. But we decided to retain our prices, and we are still doing okay. But we plan to review our prices soon. The price of everything is going up; so, it would only be fair to raise our prices.”

owner of Aquatic Pool Systems, Rich Tarricone

What causes the supply shortage?

Unquestionably, the global pandemic is to blame for the shortage in supply. Currently, finding the latest pool products is challenging. In fact, Tarricone reports that he lost a customer because he couldn’t offer a specific product. Manufacturers are trying to keep up with the increased demand, but at the same time, they want to avoid stockpiling in the coming year. Customers think that we are lying when we say we don’t have a product.

How can pool experts deal with the supply shortage?

Some pool companies, like Tri-City Pools, choose to limit the products they supply at a time. This helps them prevent waste and supply what is needed.

A rise in theft cases

The majority of pool owners need pool equipment replacement services. However, it is impossible to offer what is not available. Unfortunately, some people end up stealing pool equipment. A customer whose pool heater, pump, and other equipment were stolen before she moved into her new house. Her pool service technicians had to find a solution to this problem. But after a few days, the equipment got stolen for a second time. Since people can’t find pool equipment easily, they resort to stealing.

The pool industry needs more workers

Most pool companies are experiencing a shortage of labor. Nowadays, finding a qualified pool service technician is not a walk in the park. So, it is challenging to keep up with the surge in demand. Not to mention, it is hard to find someone willing to stick with you through thick and thin. Abare says that teamwork is essential. His company deals with large and complex projects as a team.

Consequently, they are able to be more productive. And they recognize that we all need each other. He says, “You never know that you need people until work gets overwhelming.”

Pool services: Training and educating future pool technicians

The shortage of labor has led to training and education programs. The Florida Swimming Pool Association is now training aspiring pool service technicians. They offer a broad spectrum of courses that help in generating more labor in the industry. They provide virtual classes. Anyone who wishes to improvise their skills can register for the course. This kind of training will expand the pool industry in the long run. With this increase in demand, it would be beneficial to bring in more pool service technicians.

Pool companies should devise a solid strategy for dealing with the surge in demand for pool services. Although hiring more employees is expensive, it could pay off in the long run.

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Pool News coverage brought to you by Pool Magazine's own Marcus Packer. Marcus Packer is a 20 year pool industry veteran pool builder and pool service technician. In addition to being a swimming pool professional, Marcus has been a writer and long time contributor for Newsweek Magazine's home improvement section and more recently for Florida Travel + Life. Have a story idea or tip you'd like to share with Pool Magazine? Email [email protected] your story idea.

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Pool News

Blue Wave Recall on Over 13,000 Above Ground Pools

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Blue Wave Above Ground Pool Product Recall

Blue Wave has issued a recall affecting multiple above-ground swimming pool models after federal safety officials identified a potential drowning hazard involving children.

The recall, announced by the U.S. Consumer Product Safety Commission (CPSC) on December 18, covers approximately 13,400 Blue Wave brand above-ground pools that are 48 inches deep or taller and utilize an exterior compression strap as part of the pool’s frame system.

Reason for the Recall

The affected pools feature a compression strap positioned around the outside of the vertical support poles. While the strap is designed to provide structural stability, the CPSC determined that its placement may unintentionally create a foothold.

According to the agency, this foothold could allow children to climb into the pool, even when the ladder has been removed, creating a risk of unsupervised access and potential drowning.

No injuries or fatalities have been reported in connection with the recalled products at the time of the announcement.

Affected Models

The recall applies to the following Blue Wave above-ground pool models:

• Blue Wave 15-Ft Rd 48-In Active Frame Pool
• Blue Wave 18-Ft Rd 52-In Active Frame Pool
• Blue Wave 18-Ft Rd 52-In Dark Cocoa Wicker Frame Pool
• Blue Wave 24-Ft Rd 52-In Dark Cocoa Wicker Frame Pool
• Blue Wave Rustic Cedar 15-Ft Round 48-In Deep Frame Swimming Pool Package W/Cover
• Blue Wave Rustic Cedar 18-Ft Round 52-In Deep Frame Swimming Pool Package W/Cover
• Blue Wave 18-Ft Round 52-In Gray Rattan Swimming Pool Package W/Cover
• Blue Wave 18-Ft Round 52-In Espresso Wicker Swimming Pool Package W/Cover
• Blue Wave 15-Ft Round 48-In Navy Blue Frame Swimming Pool Package W/Cover
• Blue Wave 18-Ft Round 52-In Navy Blue Frame Swimming Pool Package W/Cover
• Blue Wave 15-Ft Round 48-In Aspen Swimming Pool Package W/Cover
• Blue Wave Mocha Wicker 18-Ft Round 52-In Deep Swimming Pool Package With Cover
• Blue Wave Mocha Wicker 24-Ft Round 52-In Deep Swimming Pool Package With Cover
• Blue Wave Laguna 15-Ft Round 48-In Deep Swimming Pool Package With Cover
• Blue Wave Laguna 18-Ft Round 52-In Deep Swimming Pool Package With Cover

All affected models share a common design feature: an exterior compression strap that encircles the pool’s vertical supports.

Sales Channels and Distribution

The recalled pools were sold nationwide from January 2021 through July 2025 through a mix of big-box retailers, sporting goods stores, and online marketplaces, including:

• The Home Depot
• Lowe’s
• Dunham’s Sports
• Amazon
• Walmart
• Wayfair

Retailers have been notified to halt sales of affected models and to direct customers to the manufacturer’s recall remedy.

What Dealers and Retailers Should Know

For dealers and retail partners, the recall highlights the importance of prompt inventory review and customer outreach. Any remaining unsold stock matching the recalled models should be removed from the sales floor and distribution channels immediately.

Retailers that sold affected units during the recall period may see an increase in customer inquiries regarding eligibility, repair kits, and interim safety measures. Clear communication at the point of contact will be critical, particularly around the distinction between structural components and ladders, which many consumers assume are the primary access risk.

Service professionals and retail staff should also be prepared to explain that the recall does not involve a full product replacement, but rather a manufacturer-provided modification designed to eliminate the foothold while maintaining frame integrity.

Manufacturer Remedy

Blue Wave is offering a free repair kit to affected pool owners. The kit replaces the exterior compression strap with a lower-profile system installed closer to ground level. Once the repair is completed, the original strap can be removed.

Until the repair is installed, the manufacturer and CPSC recommend that pool owners prevent unsupervised access to the pool area or drain the pool temporarily.

Dealers and service professionals should advise customers not to remove or cut the compression strap prior to installing the repair kit, as doing so could compromise the pool’s structural stability.

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Manufacturer

New Poolsafe Removable Mesh Safety Fences

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poolsafe-mesh-safety-fence

Poolsafe LLC, offers new mesh, removable safety fencing designed to be installed around any pool shape or size. Uses patented, transparent, large-hole ClearGuard™ Mesh for better visibility into the pool area, while also blending the fence into backyard. Lockable, self-closing Triton™ gate features a curved top bar to help prevent climbing. Unique Tri-Pod Truss system keeps gate aligned with daily usage. Available in 4ft and 5ft heights, in black, brown, beige, or gray colors. 

https://poolsafe.com/
(888) 489-2282

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Industry News

Latham Group Appoints Sean Gadd as Chief Executive Officer

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Latham Group Appoints Sean Gadd as Chief Executive Officer

Latham Group, Inc. (Nasdaq: SWIM), the largest designer, manufacturer, and marketer of in-ground residential swimming pools in North America, Australia, and New Zealand, appoints Sean Gadd as the company’s new President and Chief Executive Officer as part of a CEO transition that will take effect on January 5, 2026. The appointment follows a comprehensive search as part of a succession planning process led by the Board and current CEO Scott Rajeski, who will be retiring from Latham and will serve as a special advisor to the company.

Sean Gadd comes to Latham following a 21-year career at James Hardie. He most recently served as President of North America since 2022, where he has had full P&L responsibility for James Hardie’s largest regional business. Prior to his role as President of North America, Sean served as Executive Vice President, North America, Commercial (2018-2022) and Executive Vice President, Markets and Segments, North America (2015-2018) at James Hardie, leading the front end of the business across product, marketing, and sales. Sean has been instrumental in spearheading James Hardie’s substantial organic net sales growth since 2022, driving material conversion and deeper market penetration through a refined go-to-market strategy targeting end-users via channel partners. Sean brings experience that is directly comparable to Latham’s material conversion and Sand State initiatives, and his demonstrated success in driving strategic growth will be invaluable for Latham and its shareholders.

James E. Cline, Chairman, commented, “Sean is known as a strong leader and brand-builder and has an impressive track record of driving growth at James Hardie. We are thrilled that he has accepted the CEO role at Latham, and the Board believes Sean will be able to leverage his robust commercial experience, sector knowledge, and branding expertise to accelerate our ability to continue to gain share and further the conversion to fiberglass from concrete pools.”

“I am pleased to be joining Latham and am looking forward to building on its achievements to date. This is an excellent opportunity for me to utilize my experience in the building products category to drive further market penetration and adoption of Latham’s top-quality products and greater recognition for its superior service standards,” Mr. Gadd commented.

Mr. Gadd will also become a member of Latham’s Board of Directors, replacing Mr. Rajeski, who is resigning from the Board concurrently with his retirement.

Mr. Cline commented, “On behalf of the Board of Directors, I want to express our deep appreciation for the contributions that Scott Rajeski has made to Latham during his long tenure at the company, first as Chief Financial Officer and, since 2017, as President and Chief Executive Officer. Under his leadership and that of his executive and operating teams, the company went public in April of 2021 and has experienced substantial growth, demonstrated resilience within a difficult industry environment, and built a strong financial position.”

Mr. Rajeski noted, “It has been a privilege to serve as the President & CEO of Latham alongside the talented executive and operating teams that we have at the company. Together, we have advanced the awareness and adoption of fiberglass pools and autocovers, while implementing production and related efficiencies that have streamlined our operations. I am proud to be retiring as CEO of Latham with the company in a strong financial position and in very capable hands. Throughout my conversations with Sean, I have been very impressed with his leadership capabilities and background, and I am confident that he will bring a unique skillset that will allow Latham to continue to outperform the industry, gain further traction in the important Sand States, and remain an acquirer of choice.”

About Latham Group, Inc.

Latham Group, Inc., headquartered in Latham, NY, is the largest designer, manufacturer, and marketer of in-ground residential swimming pools in North America, Australia, and New Zealand. Latham has a coast-to-coast operations platform consisting of approximately 1,850 employees across around 30 locations.

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