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Olympus Pools Faces Allegations of Unfinished Pools

A growing number of customers have begun to complain that Olympus Pools has not finished their pools…

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Complaints have begun to surface from a growing number of customers of Lutz, FL based Olympus Pools. Customers have begun to complain to Better Call Behnken of NBC in Tampa that they are fed up with unfinished pools and little communication from the company. Customers complained to local news station WFLA NBC Channel 8 that they’ve signed contracts over a year ago, have spent tens of thousands of dollars and see little recourse in sight as they continue to wait for their pools to be finished.

Olympus Pool Complaints

“I spoke with the owner’s wife, Alexis, probably about two or three weeks ago and she went over some of the issues they were having and I felt like I believed her and trusted it was getting back on track, but the proof is somebody shows up and actually does my pool,” said Holly Taylor-Hanke, of Wesley Chapel.

Taylor-Hanke signed a contract in March 2020, but she still has a shell of a pool and claims no one from the company has set foot on her property in over a month. She claims that commitments are made and appointments are set, but that staff do not turn up.

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Olympus Pools facing allegations of unfinished pools
Olympus Pools faces allegations of unfinished pools and unpaid invoices from subcontractors.

Homeowners take to Social Media to complain

Taylor-Hanke’s story seems to not be unique. Homeowners in Pasco, Hillsborough, and Manatee counties have turned to consumer advocates like Shannon Behnken for help. A large number of customers have also taken to social media to voice their concerns.

Man Lam of Wesley Chapel decided to build a pool for his 5-year-old-son in September of 2020. Lam said he paid $54,000 in cash in order to receive a discount from Olympus Pools. Now almost eight months later his pool remains unfinished – and he expressed growing concerns about the foundation of his home.

“The soil degradation is because of rain forcing the soil into the pool, and they’ve addressed it by bringing in workers here and just putting soil back into the foundation,” Lam said.

Lam says workers left his job sitting for six weeks and only came back this week to do emergency repairs and to add more soil underneath his home.

“There has to be a long-term solution, because the rain is coming and it’s going to form again, with a hole underneath my house,” said Lam.

Pool Magazine reached out to the company yesterday for a comment but had not received a response by the time this article was published. Better Call Behnken likewise did not receive a response from Olympus Pool owners James and Alexis Staten when they attempted to reach them.

Big Problems After a Huge Year of Growth

Prior to recent events, Olympus Pools had held an “A” rating with the Better Business Bureau. Their accreditation has since been revoked. The companies rating has now dropped to a “C+” the cause of which has been Olympus Pools failure to resolve underlying cause(s) of a pattern of complaints.

A check of recent permits applied for by Olympus Pools shows that the pandemic brought a huge influx of new business to the company. In 2019 the company had pulled 351 permits in Pasco and Hillsborough counties, that number jumped up to 597 permits in 2020. Aside from a terrific sales year, records show that Olympus Pools received a $264,800 PPP loan in April 2020.

John Vanburen in Tampa said that he first hired Olympus Pools nine months ago. Vanburen says workers have left his backyard an eyesore and haven’t returned in weeks. He also complained of work that has been performed repeatedly failing inspection again and again.

Read Aaron A.‘s review of Olympus Pools on Yelp

Complaints from Subcontractors have emerged

Complaints have also begun to surface from subcontractors who claim they have not been paid. Aaron Allen of Paver Solutions, a local contractor whose been in business for over 20 years took to Yelp to voice his frustration. We spoke with Allen and he says he refuses to remove the review even if he’s paid the $20,000 he says Olympus Pools still owes his company.

Olympus Pools has posted a message on their website that the waitlist to start pool construction is now 5 months. This however does not appear to answer questions existing customers have. Some complain they’ve been waiting for over a year for their pool to be completed but the company continues to take on new business while their projects remain unfinished.

Featured Photo Credit: WFLA News

4.5/5 - (17 votes)

Editor in Chief of Pool Magazine - Joe Trusty is also CEO of PoolMarketing.com, the leading digital agency for the pool industry. An internet entrepreneur, software developer, author, and marketing professional with a long history in the pool industry. Joe oversees the writing and creative staff at Pool Magazine. To contact Joe Trusty email [email protected] or call (916) 467-9118 during normal business hours. For submissions, please send your message to [email protected]

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Diane Halstead
Diane Halstead
4 years ago

Call me I would love to add you to the private Olympus Pools Victims Unite group where you can hear the truth from a blog of people.

We have uncovered a lot of information and will not stop going after these criminals!

1000 x 20,000 deposit = $20,000,000 minimum he took in…. a lot of us paid in full to get the discount. This number is on the low side. It could go as high as $80,000,000. He gets customers to the next step takes their money and ditches them! There is a pool unfinished since 2016 Carmen Alvarez Simpson.

WHERE ISALL THE MONEY? The only regular people we saw came from Universal Engineering… they do ALL Olympus Pools inspections , never a county worker! They told me they get paid upfront, which makes since they are the only people who show! Hawkins Electrical Adrian me told me they wait to get paid now and won’t send out anyone unless they get a check. I told them to come I will pay, they showed up next day! We have reported to FBI, IRS, News, the state fund caps a division 2 contractor at 150k in damages for all victims..15k per victim. We are crewed there are to many victims! He refuses to release anyone from contract and just last month on 3/11/2021 he opened a loan on Staten Holdings LLC for 1.25 million…. no increase in paying his subs, no new pools having progress… and then he flat out denied it to Channel 8 …Better Call Behncen! Lie he didn’t know about it. This guys every word blames everyone but himself! Where’s the money ??? Why can’t he pay me back for finishing my own pool? Why did I have to pay for subs? Supplies? Something is wrong here.. No work was completed last Friday, they take weekends off, they barely work Monday- Thursday… they need to sell their fleet of Tesla’s and reimburse the people and their subs and vendors!

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Tenex Capital Management Acquires Pool Builder Franchisor, Blue Haven National Management Inc.

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Tenex Capital Management Acquires Pool Builder Franchisor, Blue Haven National Management Inc.

New York, NY – December 3, 2025 – Tenex Capital Management (“Tenex”) is pleased to announce an investment in Blue Haven National Management, Inc. (“Blue Haven” or “The Company”), a 71-year-old franchisor of swimming pool builders.

Headquartered in San Diego, CA, Blue Haven is believed to be the 2nd largest residential-focused pool builder franchisor in the United States. With 60+ locations nationally, Blue Haven is one of the most recognized brands in the pool industry. Blue Haven will continue to be run by Ryan Ripley, President/CEO and Matt Kimball, COO.

Blue Haven CEO, Ryan Ripley, commented, “We were very impressed by Tenex’s experience and network in the pool space and other similar industries. They offer extensive operational expertise and are poised to support our efforts in expanding our footprint by enabling us to better service existing and new franchisees. We have spent the past couple of years developing new technology for pool builders that is designed to improve the customer experience, and we believe Tenex will be a valuable partner as we continue to develop and implement Blue Haven’s offerings.”

Blue Haven COO, Matt Kimball stated, “Tenex provides the capital and resources that we believe will support our growth plans. We expect this partnership to help us move more quickly and make targeted investments for the benefit of our franchisee base and other stakeholders.”

Tenex Managing Director, Gabe Wood, remarked, “We are thrilled to partner with the Blue Haven management team & franchise operators. We look forward to providing marketing and technology support, as well as other capabilities that will allow Blue Haven to pursue their strategic and operational objectives to drive sustainable growth for this respected brand.”

The transaction closed on November 26th, 2025.

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Thinking Around Covers & Corners: A Pac-Man Style Spa

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Thinking Around Covers & Corners: With Todd Thomasson of Rockwater Farms

A client approached Rockwater Farm Landscapes & Hardscapes with a unique request: design a luxury backyard pool and spa that incorporated an autocover system. For many designers, that detail might have been a limitation, but for Todd Thomasson, owner of Rockwater Farm, it became the spark for something original. Rather than compromise the spa design, he treated the challenge as an opportunity to elevate the overall aesthetic. The result is a one-of-a-kind “Pac-Man” style spa that delivers both functionality and a striking focal point for the backyard.

A Philosophy of Unique Design

For Thomasson, every project begins with the belief that no two backyards should ever look the same. “We simply don’t build the same thing twice,” he explained. “Even if it’s another 20 by 40 pool, the backyard, the access, the elevations—all of it is different. Every time is the first time for us, and that’s what makes design exciting”.

This philosophy extends beyond pools. Founded nearly two decades ago, Rockwater Farm began as a landscaping company rooted in Thomasson’s background as a trained stonemason. Over the years, the company evolved to specialize in complete outdoor environments—pools, pavilions, fireplaces, outdoor kitchens, and landscape integration. That holistic approach ensures projects flow seamlessly, with one point of accountability and a vision that unifies all elements of the backyard.

Setting the Stage for Something Different

Like many of Rockwater Farm’s most memorable projects, this one began with a relationship. The homeowners had been long-time maintenance clients, trusting the company with their property care for years. When they purchased a new home in a growing neighborhood, they wanted more than just a functional backyard — they envisioned a place to entertain, gather, and enjoy with family.

The project unfolded in phases. First came a patio, outdoor kitchen, and pergola connected to the house — all designed and built by Thomasson’s team. But those elements were only part of a bigger dream. From the start, the homeowners knew a pool and spa would eventually complete the space. The question wasn’t if, but how.

The “Pac-Man” Spa

When it came time to plan the pool and reconcile the client’s desire for an autocover, Thomasson faced a design puzzle. The cover system required uninterrupted space at one end of the pool, which conflicted with traditional spa placement. Rather than forcing a compromise, he cut a quarter out of the spa and turned it into a design opportunity.

“I didn’t want the typical spa on the side of the pool that spills in. Those are dime a dozen,” said Thomasson. “We’re always asking: what haven’t we done, or what can we pull from different projects to create something unique? This became what we call a crow’s nest of a spa, perched up on the corner of the pool. Because of the shape, it ended up looking like Pac-Man”.

The cut-out serves multiple purposes. It creates a clean line for the autocover to function, ensures no one has their back to the pool—a safety consideration—and frames the water in a striking way. “By taking out that piece, we kept visibility of the water as a priority. Everyone in the spa is still looking across the pool, not away from it,” he explained.

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Pac-Man style three quarter spa with the fourth quarter turned into a tanning ledge
Pac-Man style three quarter spa with the fourth quarter turned into a tanning ledge.

A Balance of Safety and Style

Safety wasn’t an afterthought. For Thomasson, it was ingrained in the design process. He recalled his own childhood experiences as part of the inspiration: “I grew up with a pool. My mom was a school teacher, sitting on the deck with a whistle. That always stuck with me—the importance of seeing the water. It’s something I think about in every project”.

In this way, the spa design became both functional and symbolic. It respected the client’s need for safety, maintained visual oversight of the water, and at the same time became a distinctive element that elevated the project’s sophistication.

Aerial view of a unique Pac-Man style three quarter spa

Material Selections That Complement the Design

The pool’s elegance extends beyond its shape. Every material was selected with care. Around the pool, Thomasson used marble decking with a sandblasted finish, chosen for its comfort and practicality. “It doesn’t get hot underfoot like flagstone, pavers, or even concrete. At the same time, it provides grip, so it’s safe as well as beautiful”.

The pavilion, angled to enhance views from the house, introduces a rustic counterpoint with Pennsylvania flagstone underfoot and heavy timber framing overhead. “Everything on this project is natural stone. We don’t really do pavers. I’m biased as a former stonemason, but I believe it’s a better product. It holds up, and it looks timeless,” Thomasson said.

The interior finish of the pool is a darker blue plaster, selected for both aesthetic and practical reasons. It reflects light beautifully and helps maintain water temperature, creating shimmering, reflective tones that change with the sky.

Transitioning Spaces Through Stone

Another intentional design detail was the use of contrasting materials at transitions. “I like step treads to be a contrasting material so they stand out. If you run travertine everywhere, bright sunlight can wash out those changes and someone could trip. By mixing materials, you get safety and visual definition, while also creating a sense of arriving in a new space,” Thomasson explained.

Bringing the Backyard to Life at Night

Bringing the Backyard to Life at Night

While the spa steals the show during the day, the backyard transforms into something even more dramatic after sunset. Thomasson integrated extensive lighting throughout the landscape, pavilion, and pool features. Solid granite fire bowls, gas-powered and glowing after dark, punctuate the scene. The pavilion’s fireplace adds warmth and atmosphere, while deck jets and bubblers with LED lighting create playful movement and vibrant accents.

“There’s just a lot of different activity that can happen out here. It’s not just a backyard—it’s a resort,” Thomasson said.

The Moment It All Came Together

For Thomasson, the true impact of the design hit during the project’s first photo shoot. “It really sank in when I was there at night. The lights were on, it was warm, everything came together. I just walked around and thought, ‘We actually built this. This looks awesome.’ It was one of those moments where you stop, take it in, and appreciate what you created”.

That moment of reflection underscores what makes Rockwater Farm distinctive: a blend of design ingenuity, craftsmanship, and respect for the client’s trust.

Beyond the Expected

What could have been a design obstacle—the integration of an autocover—became the genesis of one of Rockwater Farm’s most memorable projects. By embracing the challenge, Thomasson and his team produced something that is not only functional but also a signature piece of design. The Pac-Man spa represents more than a clever workaround; it reflects a philosophy of turning limitations into opportunities.

In Thomasson’s words, “Ultimately, you want something different in your portfolio. That’s how we approach design. It’s about pushing creativity while still serving the client’s needs”.

For Rockwater Farm, thinking around covers and corners has become second nature—and it shows in every detail of this unique backyard retreat.

Ready to take a deeper dive?

Listen to our entire conversation with Todd Thomasson of Rockwater Farm on the Pool Magazine Podcast.

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Anthony & Sylvan Pools Announces CEO Transition

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Anthony & Sylvan Pools

WARMINSTER, PA, UNITED STATES, October 10, 2025 — Anthony & Sylvan Pools – the premier residential swimming pool and spa builder, renovator, and service provider in the United States – today announced that Chief Executive Officer Bonnie Chong will be stepping down after nearly eight years with the company to pursue a new opportunity in the professional services sector.

Since joining Anthony & Sylvan in 2018, Chong has held several key executive positions, including General Counsel, Chief Financial Officer, and most recently Chief Executive Officer since April 2022. During her tenure, she guided the company through the challenges of the pandemic and the post-COVID market environment while helping to strengthen its culture, built a high-performing leadership team and prepared a framework for the next phase of growth. Chong reflected, “Leading and supporting Anthony & Sylvan’s growth over the past eight years has been a true honor for me. I am grateful for what we have achieved and look forward to its continued growth and success in the years ahead.”

Chong will remain on the Anthony & Sylvan Board of Directors to support a smooth transition and continue contributing to the company’s strategy.

The Board has appointed Alan Walker, Senior Vice President of Operations, as Interim CEO, effective October 22, 2025, while a search is conducted for a permanent successor. With more than 20 years at Anthony & Sylvan, Walker brings extensive operational experience, deep industry knowledge, and strong relationships throughout the organization and the pool industry.

“Bonnie’s leadership, intellect, and integrity have guided Anthony & Sylvan through a transformative period,” said Erik Waldin, Chairman of the Board. “We are grateful for her many contributions and wish her all the best in her future endeavors. We also have full confidence in Alan’s leadership and his ability to continue the company’s positive momentum.”

About Anthony & Sylvan

Founded in 1946, Anthony & Sylvan Pools is one of the nation’s largest and most experienced swimming pool design and construction companies. In its nearly 80-year history, it has served more than a million customers throughout the U.S.

The entities doing business as Anthony & Sylvan Pools include Anthony & Sylvan Pools Corporation, Anthony & Sylvan Corp. and Anthony & Sylvan Pools North Carolina LLC. Anthony & Sylvan’s statewide licenses/registrations: #SPB.0000089 and HIC.0501976(CT); #2006201521(DE); #410512000233(DC); CPC1459629 and CPC1459777 (FL); #203008(MA); 05-129792 – Reg#95872(MD); #13VH01546700(NJ); #H-20201 and #WC22294H09(NY); #0023414(NV); #68766(NC); #006381(PA); GC-46619(RI); CLG 125269(SC); #75966(TN);13800478-5501(UT); #2701011419(VA RFC/ELE); and #WV030223(WV). FOR INFORMATION ABOUT CONTRACTORS AND THE NEW JERSEY CONTRACTORS’ REGISTRATION ACT, CONTACT THE NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS AT 1.888.656.6225.

Nicole Lasorda
Anthony & Sylvan

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