Contractors and Builders
Pool Contractors: Grow your Business by Applying Data and Metrics
Today, in the pool and spa industry, we use analytics to assist in increasing sales and revenues. Through reliable data trends, pool contractors can establish a constant flow of income. We will discuss how to conduct pool repair and utilizing business analytics to increase profits.

Defining the business
Before discussing renovations, it is vital to identify the amount of work your respective team has to do. Most repair jobs are gunite or shotcrete pool remodeling projects. In such cases, old veneers are first destroyed then replaced by coping, plaster, and tile. Several firms incorporate vinyl liners and safety covers during the revamping process. In other companies, it entails servicing of machinery and apparatus. Renovation covers a vast area in the pool industry and significantly contributes to a company’s profitability.
Metric system
The metric system assists business owners to know their level of performance in the industry. I came up with metrics that enable management teams to rate their employees’ productivity based on the number of sales.
Pool contractors can adopt several strategies to calculate the effectiveness of their employees in contributing to customer retention. Additionally, these strategies help in boosting productive teamwork across all sections of your organization.
All plaster, safety pool covers, and pool liners have an expiry date. Thus, the renovation department needs to know when this will happen. This knowledge is grounded upon their previous encounters and advice from the producer.
Here in Memphis Pool, we estimate the lifespan of a vinyl liner to be seven years. Similarly, a marcite plaster finish ought to have the same lifespan under a consummate environment. On the other hand, tile and coping have a lifespan of approximately 15 years.
Why do we have to know this information? Our primary aim as a company is to guarantee our customers less than we expect. Thus, in the long run, they perceive we offered them even more, and they received value for money product.
Establishing a base
Once you settle on the information you’d like to deliver to your customers; you have to center your attention to your current regular customers. First, identify the total number of your regular customers so that you focus on creating constant cash flow.
Take this example, as a constructor; you have built 500 pools. It means that you have 500 clients. Using this information, you can establish a way to come up with a more extensive customer base and work on projects you could have postponed.
Assuming all of the 500 pools are built with shotcrete/gunite or vinyl-lines. We now know they will require renovation after every seven years. It would be simpler if we established a plan of action earlier since we know we will be renovating 70 vinyl liners or plasters annually. As a result, we will be more efficient and productive in our work. Additionally, we can get in touch with our clients first. We have a record of their date of purchase thus can accurately estimate when they need repair. So, why not ask for business in advance?
Dealing with new construction and renovations could be overwhelming. However, you can give out offers during the low season when work is not that much. Consequently, you will avoid excess traffic that comes with peak seasons and serve all your customers well. Both you and your customer benefit from that. Your company will still be having a consistent cash flow even during low seasons.
Apply technology metrics to all divisions
Technology trends play a huge role in influencing the customers on desiring the latest pool designs. Fortunately, this creates many business opportunities in the pool industry.
There are various techniques pool contractors use to expand their business through service, retail, and renovation models. When you identify your company analytics and accurately utilize them, there are high chances for an increase in sales and revenue. Customer retention is likely to be high because of labor revenue from onsite calls, pool water care sales, and repeat sale of equipment. Moreover, we’ve seen how to apportion your workload to ensure consistent cash flow during the low season.
Identifying the consumption rate enables you to estimate the quantity of disinfection/sanitization products each pool will require at a specified time. Thus, you can offer sanitization services at the right time; incur low costs, and get higher returns. In the retail department, the same metrics can be used, although it will be costly. Metrics in the retail departments can establish a model to enhance outstanding customer care skills.
Once you know the number of disinfectants/sanitizers each pool consumes, it enables you to plan on how to increase your sales in the service sector. Apportioning the anticipated revenue in four months lets you create income during offseason periods.
On the other hand, retail departments can reduce congestion in the peak seasons. It also increases customer satisfaction as it lowers customer waiting times and promotes excellent customer relations. Ultimately, the metric system is often used to formulate a unique model for a company’s expansion.
Contractors and Builders
LATICRETE Expands HYDRO BAN® System to Speed Up Shower Installation
New Peel & Stick Sheet Membrane Accessories and Modular Shower Pans Deliver Economical Options for Installation Flexibility
Bethany, CT – LATICRETE, a manufacturer of globally proven construction solutions for the building industry, announces expansions to its HYDRO BAN® Shower System. New peel-and-stick sheet membrane accessories, modular shower pans, and preformed curbs make their debut. The new products are specifically designed to deliver streamlined waterproofing installation options for tile professionals and contractors.
Professional-Grade Peel & Stick Waterproofing Accessories
Seven new HYDRO BAN Peel & Stick Sheet Membrane Accessories are now available, delivering industry-first innovation for mess-free wet area installations. Each features a non-organic adhesive to circumvent the mold and mildew concerns that can arise with organic chemistries in wet areas. The expansion includes sealing tape in three sizes, preformed inside and outside corners, a pipe collar, and nail circle patches. Whether sealing around pipes, corners, or wall seams, the new accessories eliminate the need for additional adhesives or mortars for membrane installation.
“These accessories are designed to make waterproofing as intuitive as possible,” said Dustin Prevete, senior group product manager at LATICRETE. “Both experienced tile setters and those new to waterproofing will find a fast and reliable application delivered through a simple installation method: just peel, stick, and seal.”
The peel-and-stick format ensures consistent adhesion and flexibility that minimizes user error. When used in conjunction with other vapor resistant waterproofing solutions, they are an ideal choice for steam rooms, steam showers, bathrooms, and other high-humidity environments.
Modular, Pre-Waterproofed Pans for Efficient Shower Installations
The new HYDRO BAN Modular Pre-Sloped Shower Pan and HYDRO BAN Preformed Curbare compatible products engineered to significantly reduce shower installation time and complexity. The pans, available in seven common sizes with both center and off-center train options, feature a pre-applied waterproof coating and ship in a flat-packed, multi-piece format for flexible jobsite handling and field customization. They offer a more economical solution than the one-piece pan, allowing for additional design possibilities and less shipping and storage hassle. The new flat-edge curb is available in 24″, 48″, and 72″ lengths for enhanced compatibility and installation versatility.
“These are the only pre-waterproofed, modular, multi-piece shower pans available on the market today,” added Prevete. “They meet the growing demand for prefabricated shower pans that are easier to install, store, and ship, all while providing compatibility and warranty.”
The new modular pans and compatible flat-edge curbs offer a simplified alternative to custom pre-sloped units, offering an easier dry fit, and allowing contractors to adjust sizing on-site using built-in grid lines. These new products are fully compatible with the HYDRO BAN Shower System, allowing for cohesive, code-compliant installations.
System-Driven Simplicity, Proven Performance
The launch of both products represents the latest innovations from LATICRETE, the most trusted name in the industry. They echo the brand’s ongoing commitment to purpose-driven innovation, offering trusted waterproofing solutions that adapt to the needs of today’s jobsite. The HYDRO BAN line expansion in particular lets users select the premier solutions for a complete shower installation that align with their specific installation preferences.
All components comply with ANSI A118.10 standards and are fully compatible with the HYDRO BAN Shower System. When used together, these high-performance products also maintain the industry-leading LATICRETE system warranty, all while saving time and reducing labor.
For more information on the HYDRO BAN Shower System and its latest additions, visit www.laticrete.com/newproducts.
Contractors and Builders
Marcus Sheridan: The Pool Marketing Playbook That Changed Everything
When the financial crisis of 2008 threatened to strain River Pools, Marcus Sheridan made a decision that not only saved his business but also reshaped how an entire industry thinks about marketing. Today, Sheridan is recognized as one of the foremost voices in digital sales and marketing strategy, a sought-after keynote speaker, and the author of They Ask, You Answer—a book that has become required reading for business owners looking to thrive in the digital age.
Sheridan co-founded River Pools in 2001 with two partners, starting with modest ambitions and a broad focus that included above-ground pools, hot tubs, and a retail store. Things were steady, but when the recession hit, the future of the company looked bleak.
“It looked like we needed to file bankruptcy,” he recalled. “It was during this time though, that I really started to just learn more about the way the digital buyer was evolving.”
The Strategy That Changed Everything
Instead of retreating, Sheridan dove into inbound marketing, drawing from resources like HubSpot, and quickly realized the path forward was through answering every single question potential buyers had ever asked.
“We said, ‘We’re gonna become like the Wikipedia of fiberglass pools. If anybody has a question, good, bad, or ugly, we’re gonna address it. We’re gonna own it with text and with video. We’re just gonna go full send on this.’”
That approach transformed River Pools into the most visited swimming pool website in the world. One of the most impactful moments came when he addressed the question most pool companies avoided: pricing.
“This is literally the first question everybody wants to know,” he said. “We were the first pool company in the world to address how much an in-ground pool costs on our website.”
That one article, written in 45 minutes at his kitchen table, has generated over $35 million in revenue.
Why the Industry Still Resists
Even with proof in hand, many contractors still avoid talking about pricing. Sheridan says it comes down to three myths: every job is different, competitors will use it against them, and customers will be scared off by the cost.
“Just doing that [explaining cost variables] induces a ton of trust,” he said. “And if your competitors don’t already know your pricing, they’re asleep at the wheel.” But perhaps the most critical insight is this: “What we know scares people away is when they can’t find any information on pricing.”
Creating Tools for the Modern Buyer
Today’s buyer doesn’t want to speak to a salesperson until they’re ready. Sheridan calls them the “self-service buyer,” and he built PriceGuide.ai to address their expectations.
He shared a case study from AE Pools & Landscape, which added a pricing estimator to its website in early 2024. “Last year they got 400 leads for the entire year. This year, they’ve gotten 1,200 leads so far. They closed 300 sales and have $5 million in the pipeline.”
That $200 tool, he said, took the company from $3 million to a projected $10 million in one year.

Where AI Is Taking Us Next
Sheridan believes AI will soon be a standard part of how consumers shop for contractors. “Homeowners are going to tell their AI assistant, ‘We want a swimming pool. Research the local companies, give us estimates, and tell us who you’d choose and why.’”
And the contractors who don’t have price estimators? “You don’t get the recommendation.”
He’s confident in his prediction: “Within five years, 90% of all swimming pool companies will have a pricing estimator on their website. Mark my words.”
Missed Opportunities in Video
Asked about the most common marketing mistake contractors make, Sheridan didn’t hesitate: “Video, lack of. It’s not close.”
He believes YouTube may soon be more important than a company website. One-to-one video, project documentation, and consistent short-form content all help create trust.
“The first time the homeowner sees the salesperson’s face shouldn’t be when they walk up the driveway. Shame on you if that’s the case.”
He emphasized the need to document every job. “We’re one of the most visual products in the world. If you’re not taking video of every job—before and afters, showing the process—you’re missing the boat.”
Why You Should Talk About the Competition
Sheridan doesn’t shy away from comparison content, even if it means steering a prospect toward a different product or competitor.
“If somebody asks, ‘Are there other pool builders you’d recommend?’—am I gonna ignore it? No, because they’re not ignoring it.”
River Pools even built a quiz tool that sometimes recommends vinyl or concrete—though they only sell fiberglass. “Why would we do that? Because that’s what buyers want. And I generate way more leads because of it.”
Becoming a Trusted Brand
In Sheridan’s view, being known and trusted isn’t optional—it’s survival. “The most important thing you can do for long-term success is build a known and trusted brand in your market. If you’re not known, and if you’re not trusted, you will fail.”
He urges contractors to stop outsourcing everything and start participating directly in brand-building.
“Stop waiting for somebody else to build your brand. You gotta have a dog in the fight. You gotta be the one to hit record often.”
Looking back, Sheridan says the tactics he used in 2009 wouldn’t be enough today. Text-based blog posts and a few YouTube videos were groundbreaking then, but social media, short-form video, and AI tools are now essential.
“You can’t just answer your customer questions on your website and think that will be enough. It’s not. You’re gonna have to do more than that. If you wanna scale to big numbers, you’ve gotta think more like a media company.”
But even as the tools evolve, the philosophy stays the same: meet buyers where they are.
“Everything your buyer wants—those are the same things you want. You wanna watch video when you’re researching? Meet the consumer where they are. It doesn’t matter if you think you have a face for video or not. You’re still gonna ask them for money, so you better hope they trust you.”
For Sheridan, the future belongs to pool companies that embrace that mindset. “You’re not just a construction company. You’re a sales and marketing company. If you’re not known and trusted, you won’t last. But if you lean into what your buyers really want, you’ll be amazed at how much your business can grow.”
Ready to take a deeper dive?
Listen to our entire conversation with Marcus Sheridan on the Pool Magazine Podcast.
Contractors and Builders
Luxury in Glass: Experts Weigh-In on Bisazza Tile
Few names in the world of glass tile carry the prestige of Bisazza. Since its founding in 1956 in Vicenza, Italy, the company has grown into one of the most respected producers of luxury glass tile. Its collections combine craftsmanship with bold, contemporary design, and its collaborations with top architects and designers have helped cement Bisazza’s reputation as a leader in decorative surfaces.
But nowhere does Bisazza shine brighter than in swimming pools. When submerged, its mosaics reflect and refract light in ways that create depth, shimmer, and movement. It’s an effect that has made Bisazza a favorite for homeowners, designers, and builders who want pools that transcend utility and become works of art.

To better understand Bisazza’s role in luxury pool design, Pool Magazine spoke with Jimmy Reed, president of Rock Solid Tile, and Frank Vitori, founder of AquaBlu Mosaics. Reed is widely recognized as one of the top installers of all-tile swimming pools in the country. Vitori, through his online distribution platform, connects homeowners and builders with premium brands like Bisazza every day. Together, they provided insight into what makes the brand special in water.

Why Bisazza Belongs in Pools
For Reed, Bisazza has long been the gold standard. “To me, Bisazza represents really the cream of the crop, glass mosaic surfaces,” he said. That reputation isn’t just about the tile itself, but the support he has received over decades of working with the company. “From the beginning, they’ve been there for me with enthusiasm and support. Connection and communication are a big thing to me, and Bisazza has always delivered that.”
From the retail side, Vitori sees Bisazza’s appeal in how it resonates with pool buyers. “When customers ask for Bisazza, it’s usually for pools,” he explained. “They want those deep blues, aquas, and iridescent blacks that make the water look incredible.”
Part of the allure lies in the ability to customize. Reed noted that most of his Bisazza projects either draw from the Le Gemme series or involve custom blends. “Sometimes there are stock blends that fit beautifully,” he said. “But I like to tweak those stock blends just a little—add or take something away—to make it personal for the client.”
Vitori confirmed the same demand. “North America stocks well over 50 SKUs now, shipping out of New Jersey,” he said. “The real sellers are definitely the blends—dark blue, aqua, iridescent blacks. Higher-end clients don’t mind taking the time to customize. That aspect really appeals to them.”
Customization in pools is about more than color — it’s about how the pool interacts with its surroundings. Homeowners often want the water to mirror the sky, or for the surface to pick up tones from the landscaping and architecture. Vitori said it’s those desires that frequently drive specifiers to Bisazza: “People come to us with a vision. Maybe they want the pool to look like the Caribbean, or they want something dark and dramatic. Bisazza has the palette to make that happen.”

For many homeowners, the moment of truth comes when they first see water flowing over their chosen tile. Reed said that reaction is one of the reasons he continues to use Bisazza. “The excitement when the pool is finally filled — you can see it on their faces. The way the colors shift under water, it feels alive. It’s why we do this.”
Despite its luxury reputation, both men cautioned against assuming Bisazza is out of reach. “One misconception is that Bisazza is always outrageously expensive,” Reed said. “That’s not true. They have several lines at different price points. Some are very reasonable, and just as beautiful as the high-end series.”
Vitori agreed. “From a distributor’s standpoint, it’s a luxury product, but still quite achievable,” he noted.
Context also matters. Reed explained that while Bisazza is perfect for many modern, high-end settings, it isn’t right for every home. “If I’m working on a California bungalow, Bisazza may not fit. But for modern or high-end homes, it definitely belongs. When it’s presented, it’s usually an appropriate fit.”
The Technical Side of Pool Installations
Installing glass mosaics in a swimming pool is a demanding craft, and both Reed and Vitori were quick to point out the challenges that make proper technique essential.
Translucent glass, for example, can magnify imperfections. “Personally, I try to stay away from translucent,” Reed said. “Anything that happens under the glass is visible. It’s not a failure, but in a pool, every bubble and impurity is magnified. Technique matters—using the right products like Laticrete’s Litokol Epoxy and ensuring 100% coverage. But it’s still one more step of risk.”
Vitori sees it similarly. “The Opera series is a popular collection, but to Jimmy’s point, it’s translucent and a more difficult look to pull off in all-tile pool applications,” he explained. “I usually recommend it exclusively for waterlines, not full pool interiors.”
When it comes to adhesives and grout, Reed is unequivocal. “We prefer epoxy,” he said. “The bond strength combined with flexibility is key. Glass moves differently than the substrate. That’s the biggest issue with glass tile installations.”

He is also an advocate for newer grout technologies. “Starlike Evo is easier to use, environmentally safer, and more flexible than other epoxy grouts,” Reed said. “But there is a learning curve. You need to read the specs and lean on technical support before jumping in.”
Vitori highlighted how grout selection can enhance Bisazza’s brilliance. “Starlike Crystal is also known as the ‘chameleon grout,’” he noted. “With Bisazza, it grips and radiates the color of the tile. When used correctly, the results are spectacular.”
Beyond materials, installation demands painstaking attention to detail. Reed takes pride in the craftsmanship his team brings to steps, benches, and transitions. “Every job is alive,” he said. “Curves, steps, complex geometry—we adapt on site. Layout is critical. Each corner can take hours, but the end results are what make Bisazza such a standout material to work with.”
But it’s not only about beauty on day one — longevity is where Bisazza proves its worth. Reed emphasized that poor installations can haunt homeowners years down the line, even when they’ve chosen a premium product. “It’s not just about how it looks when it’s finished. You want it to look that way ten, fifteen years later. If you don’t use the right products or if you rush the layout, it will come back to bite you.” With Bisazza, he explained, the material will stand the test of time, but only when paired with the right adhesives, grout, and craftsmanship to let it perform at its best
Vitori agreed, adding that cutting corners is one of the most common mistakes he sees. “Some installers don’t take the time to get 100% coverage. Others don’t understand paper-face mounting. And when things go wrong, it’s not just cosmetic — it’s structural. That’s why experience matters so much with Bisazza.”

Pools as Showpieces
Bisazza’s range makes it suitable for everything from quiet elegance to bold artistry.
One Los Angeles project stands out in Reed’s memory. “It was a long rectangular pool, one consistent depth, very clean and classic,” he recalled. “We explored custom blends, but the client settled on the stock Elide blend. It gave a timeless, elegant look that won’t feel visually dated over time.”
Another project pushed boundaries by turning a painting into a pool interior. “We worked with art dealers whose daughter was an accomplished artist,” Reed said. “We digitized one of her paintings with Bisazza, scaled it to the pool floor, and created custom gradient blends on the walls. That pool became an absolute showstopper.”
The Damasco Opale design offered a different opportunity for creativity. “It was a dark blue and black mix, very bold,” Reed explained. “We redesigned the pool interior to accommodate it—making it shallower, changing transitions, creating a graceful slope. The result was striking, but still clean and beautiful.”
Guidance for Builders and Homeowners
For builders and homeowners considering Bisazza, both men stressed the importance of working with experienced professionals.
“Ask them: do you know what you’re doing? And can you prove it?” Reed advised. “Experience is everything. I’ve even seen people install Bisazza backwards, with the paper to the wall. It still happens.”
Vitori agreed. “That’s why the right installer matters so much,” he said.
Both also cautioned that Bisazza is best when thoughtfully specified. Reed put it simply: “If a design team has already specified Bisazza, it’s not my position to change it. But when I’m presenting materials, I’ll only suggest it when it’s appropriate.”
For homeowners worried about cost, both Reed and Vitori stressed that Bisazza is not out of reach. “Some lines are very reasonably priced,” Reed said. “Beauty isn’t just in the top tier.”
The Future of All-Tile Pools
Asked about trends, Reed was confident that glass mosaics — and Bisazza in particular — aren’t going anywhere. “People always ask what’s next,” he said. “I don’t see glass mosaic tile ever going away. It’s a tried-and-true medium for water features going back thousands of years. Large format glass and thin porcelain are coming on strong, but glass mosaics will stay in the lead. Bisazza has earned its reputation with installers in this regard.”
Vitori sees the same trajectory. “Customization, versatility, timeless beauty — Bisazza checks all the boxes for designers and homeowners looking to make a pool truly special.”
The future of all-tile pools, both agreed, is tied to larger design shifts in outdoor living. As homeowners invest in creating backyard environments that match the sophistication of their interiors, pools are no longer just recreational spaces — they are showpieces. Reed noted, “People want pools that match the architecture of the home, that feel like an extension of the design. Bisazza’s glass mosaics certainly give you that flexibility.”
Vitori added that durability is part of the appeal. “When someone invests in Bisazza, they’re not just buying a look — they’re buying performance. Ten years, twenty years from now, if properly maintained, that tile is still going to look amazing.”
Ready to take a deeper dive?
Listen to our entire conversation with Jimmy Reed of Rock Solid Tile and Frank Vitori of Aqua Blu Mosaics on the Pool Magazine Podcast.
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